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When I contacted Select today, they said they did not receive my signed release, so I emailed it to them to 2 different email addresses. I received an email stating my paperwork had been received and it would be 30 days. I responded with why I had to wait another 30 days and the response was they had not received my paperwork. Really?Having been a homeowner for 30 years, this is the worse experienced I have had with a warranty company. Still waiting for an appointmentSo I submitted the claim through the internet. Got a call from Select the next business day asking make and model of the oven. It was on the original online request but I gave it to them again. Request assigned the 13th, I called them the 17th because I had not received a call or email from anyone. Gave me the name of their tech so I could call him. VM full and no name or business listed on the VM. I called Select again and got a rude man who told me he had spoken to this tech an hour ago and he was legit and I should just wait for him to call me.
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If the contractor has a large repair it skews the average and the contractor won’t get calls. If you consistently do what is right for the customer and push to replace equipment that is old and rusted out then you will suffer the consequences!After working with A n e S for 10 years the customers loved my company!They would request me and S didn’t like that. They HWC’s want to control the contractor sent out so they can put the contractor with the lowest avg. cost per invoice out first. I was told I replaced too much equipment!I suggest to other contractors not to get on this treadmill!They give the business to you, and they can take it away just as fast. Contractors’ end up treating the warranty company like the customer, I never agreed with that.