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Home warranties aren't expensive compared to the cost of repairing or replacing most of a home's important components, and this fact is one of a warranty's major selling points. However, there may be many years when nothing at all breaks down or wears out in the home. In these years, the homeowner gets nothing except, perhaps, peace of mind in exchange for his premium. That money could be put into an emergency fund for making the same repairs and replacements that the home warranty would cover. Also, if the homeowner tries to use the warranty and the claim is denied, he will probably feel like the money spent on the premium and the service call fee was wasted. Home warranties do eliminate the need to find a contractor when something breaks.

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The claims department at HWA is a joke. Our A/C has been broken for 3 weeks now and every time I call I get someone else who immediately puts me on hold then tells me the same thing, the previous person told me and everyone of them has said, "I’ll follow up with a phone call or email to keep you posted". Do you know I haven’t received NOT 1 call or email. but hey they did say once again today, "Purchasing is trying to find the part. " I ask, "How long can this take, and let me speak to your supervisor. " so I spoke to someone who said she was a supervisor said I could call and talk directly to her so we can get this matter resolved. She was also supposed to follow up with an email that I’ve never received. Well once again a lie, these clerks claim there’s no way they can put me through to anyone in particular person. I feel like no I KNOW I am getting the famous runaround, in this Louisiana heat. No one deserves to be treated like this. Our AC unit quit working on 6/25/18 while we were on our honeymoon.