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I told them that was not gonna work and that we had used another plumbing company in the past. Since it was on a weekday, I told the rep I would put the call on hold and called the company from my husband's phone to find out if they would accept 2 10 Home Warranty. The company's rep said they do so I went back on the other phone and told this lady that we wanna use Metro Rooter. But she said that Metro Rooter was not one of their approved vendors. I told her that I have the Metro Rooter rep on the other phone and she said that they had done visits with 2 10 Home Warranty many times. So we went back and forth and Metro Rooter's rep said that they were doing business under some other name, Mr.
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00 just for being called out, and $245. 00 for him just to troubleshoot our problem before recommending a solution. Since this seemed really excessive, I decided to check out this insurance to see if it would benefit us and our budget limitations, but what I found was discouraging. I have always felt since you're purchasing insurance to cover a certain kind of issue and paying a premium to do so, then why is it necessary to pay additional amounts for the service you have the insurance for?It's just like having dental insurance that you pay a $500. 00 or more deductible, then sometimes hundreds of dollars in monthly premiums, only to have to further pay $600 to $1000 or more to get dentures. Ridiculous!If you had that kind of money, you wouldn't need insurance in the first place!What is the point?So, I guess we'll just have to keep taking care of our household issues on an individual basis and keep trying to find the best price for our budget, because this insurance, just like every other kind I know of, seems to be one gigantic scam. As a former HVAC contractor for several home warranty companies, I concur with the other service companies' negative remarks regarding these policies. Everyone involved is pitted against each other from the start, and everyone will get skinned contractor and customer alike except the home warranty company. These policies appeal to hungry contractors in saturated markets, and bad customers who want something for nothing. The customers we dealt with would become so angry and desperate they would literally harass and threaten us. It's illogical to believe you can get anything substantial for the mere $75 service fee the customer pays, which, in most cases, is all we could charge for the entire service call.